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PRIVACY POLICY

This Privacy Policy (the “Policy”), together with the Terms and Conditions, governs the relationship between you and J8de. It explains how information relating to users is collected, used, stored, and protected when accessing the Website and Services.

By accessing or using the Website or Services, you confirm that you have read, understood, and agreed to this Policy. If you do not agree with any part of it, you should discontinue use of the Website and Services.

Overview

J8de respects the privacy of its users and is committed to safeguarding personal information. This Policy describes the types of data that may be collected, the purposes for which it is used, and the rights available to users under applicable data protection laws.

For the purposes of this Policy, J8de acts as a data controller, determining how and why personal data is processed. “Personal data” refers to information that identifies or can reasonably be linked to an individual, either directly or indirectly.

J8de does not intentionally collect sensitive personal data. All information processed is handled in accordance with applicable legal and regulatory requirements.

Data Processing Activities

Personal data may be processed using various technical and organizational methods, including but not limited to collection, recording, storage, modification, retrieval, use, transmission, restriction, or deletion.

J8de processes personal data for legitimate purposes, including:

  • Operating, maintaining, and delivering Services
  • Understanding how users interact with the Website
  • Improving platform functionality and user experience
  • Preventing fraud, financial crime, and misuse
  • Processing transactions and operational requests
  • Providing customer support
  • Meeting legal and regulatory obligations

How Information Is Collected

Users may provide personal data directly when they:

  • Visit or browse the Website
  • Register for an account
  • Use Services or platform features
  • Subscribe to updates or marketing communications
  • Contact customer support or submit feedback

Types of Information Collected

Depending on user interaction, the following categories of data may be collected:

  • Contact details such as email address or other information provided during registration
  • Transaction-related information, including dates, amounts, technical identifiers, and processing details
  • Usage and technical data, such as IP address, browser type, device information, and interaction logs
  • Cookies and similar technologies used to enhance functionality, analyze usage patterns, and store preferences

Disclosure of Information

Personal data may be shared only where necessary and in accordance with this Policy. This may include sharing with:

  • Service providers, partners, and contractors assisting in platform operation
  • Affiliated entities or group companies
  • Transaction and payment processing partners
  • Identity verification and compliance service providers
  • Fraud prevention and risk management organizations
  • Regulatory bodies or law enforcement authorities, where legally required

In the event of a corporate restructuring, merger, or acquisition, user data may be transferred as part of the transaction, subject to continued protection under this Policy.

User Rights

Users have the right to request access to, correction of, or deletion of their personal data, subject to legal limitations. Additional rights may be available under applicable data protection legislation, including the Personal Data Protection Act (PDPA).

Certain data may be retained where necessary for compliance, security, fraud prevention, dispute resolution, or legitimate business interests. Data is retained only for as long as required to fulfill its intended purpose or meet legal obligations.

Data Security

J8de applies appropriate technical and organizational safeguards to protect personal data from unauthorized access, loss, or misuse. While reasonable measures are taken to secure information, no system can be guaranteed to be completely secure.

Policy Updates

This Policy may be revised periodically to reflect changes in legal requirements or business practices. Updated versions will be made available through the Website. Where required by law, user consent will be obtained for material changes. Continued use of the Services constitutes acceptance of the updated Policy.

Contact Information

For questions, requests, or concerns related to this Privacy Policy or data protection practices, users may contact support at:

support@j8de